Question 1

How you will ship my order?

Accepted Answer

We offer worldwide shipping via DHL Express from Bangkok, Thailand. Shipping times typically take 4-7 business days in most countries.

Question 2

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier's website.

Question 3

Payment Information

Accepted Answer

We accept all major credit cards from all countries. For customers from Japan and Thailand, we also accept bank transfers, PromptPay, and PayPay.

Question 4

What currency will I be charged in?

Accepted Answer

All prices on our website are displayed in US Dollars (USD). Customers may see the equivalent amount in their local currency on their credit card statement, depending on the exchange rate at the time of purchase.

Question 5

What should I do if I receive a damaged or incorrect item?

Accepted Answer

We apologize for any inconvenience caused. Please contact our customer service team immediately with your order number and details of the issue. We will arrange for a replacement or refund as quickly as possible.

Question 6

Can I cancel or modify my order after it's been placed?

Accepted Answer

Orders can be canceled or modified within a short window after being placed. Please contact us as soon as possible if you need to make changes. Once the order has been processed and shipped, we cannot make any changes.

Question 7

What should I do if I haven't received my order?

Accepted Answer

If your order is delayed beyond the expected delivery time, please contact our customer service team with your order number. We will investigate the issue and provide an update on your shipment.

Question 8

Warranty Information

Accepted Answer

All our products come with a 1-year manufacturer’s warranty. This covers any manufacturing defects or issues related to the materials and workmanship of the product.

Frequently Asked Questions (FAQ)